Thank you for entrusting the care of your loved one to the hospice services of Trustbridge during this most difficult time. During this current public health crisis, safeguarding the health and well-being of our patients, their loved ones, visitors, our staff and volunteers is of the utmost importance.
Our priority is always the compassionate care of our patients and families, no matter where they call home. Let us reassure you that all routine home visits for patients will take place as scheduled. Please understand that visits may take slightly longer than normal as our caregivers implement extra precautions to protect our patients and those around them
If your loved one is in one of our in-patient units, you will encounter some extra measures before entering. All visitors are being screened upon arrival to our Care Centers. Trustbridge reserves the right to deny entrance to any staff or visitor whom we feel will pose a health risk to those in our care. Visitors to patients in our hospital-based in-patient units or nursing home facilities will be subject to visitation guidelines put in place by those facilities. If in the future we are forced to restrict visitation to any of our Care Centers, please understand that we would take that step only if necessary to safeguard your loved one and our staff.
We have taken the following proactive steps to help prevent transmission of infection which include, but are not limited to:
- Heightened screening of visitors and vendors and strict enforcement of CDC guidelines which mandate that anyone with potential COVID-19 symptoms are not allowed to visit with patients.
- Additional education to all staff on hand and respiratory hygiene.
- Advised staff to stay home if they’re ill or exhibiting any symptoms of illness.
We are staying in close contact with area hospitals and the Florida Department of Health offices in Tallahassee, Broward and Palm Beach counties for additional news that will help keep our patients, visitors and staff safe and healthy. Our guidelines will be updated accordingly.
If your loved one who is in our care experiences new symptoms of fever, cough or shortness of breath, please report this to Trustbridge immediately by calling 1-888-441-4040. This is our Care Connection line, which is staffed to provide you with information 24/7. General updates and FAQ’s may be found on our website: www.trustbridge.com.
David Fielding, CEO, Trustbridge, Inc.
Dr. Faustino Gonzalez, Chief Medical Officer
Jacqueline Lopez-Devine, Chief Clinical Officer